轻跑 Pure Pace 由jianjun zhao开发。这里汇总了使用中常见问题的解决办法，以及联系我们的方式。
遇到问题、有功能建议，或想反馈一个 bug？请发邮件到 zhsoft88@icloud.com，我们通常会在【响应时间】内回复。
| 支持邮箱 | zhsoft88@icloud.com |
|---|---|
| 开发者 | jianjun zhao |
| 响应时间 | 2个工作日内 |
为了更快定位问题，来信时请尽量附上：
轻跑需要「始终允许」定位权限，才能在锁屏或后台时继续记录。
请打开 系统设置 → 隐私与安全性 → 定位服务 → 轻跑 → 选择「始终」。若只授予「使用 App 期间」，切到后台后轨迹就会断开。
另外，低电量模式会降低系统定位频率，长距离运动时建议关闭。
按顺序检查：
若需要「每公里播报前震动」，请在同页开启「播报前震动」（需系统通知权限）。
锁屏实时卡片需要 iOS 16.2 或更高版本，并且需要通知权限。请在 设置 → 通知 → 轻跑 中确认通知已允许。
若系统不支持，轻跑会自动降级为普通通知，记录本身不受影响。
导入时会自动跳过本机已有的记录，只补入缺失的部分，导入完成后会提示新增与跳过的条数。导入不会覆盖或修改你已经保存的记录，可以放心重复导入。
删除单条记录：在「历史」中打开该条运动记录，点右上角的删除按钮，确认后即删除该条记录及其轨迹，其他记录不受影响。
删除全部记录：设置 → 数据管理 →「清除所有运动记录」。此操作不可撤销，请谨慎操作。
彻底删除：从设备上卸载轻跑，将同时删除全部本地数据。
删除操作不可撤销。由于数据只保存在你的手机上，我们也无法代为删除或恢复。
设置 → 单位设置 →「距离单位」，可切换公制（公里）/ 英制（英里）。切换后，历史记录会按新单位重新显示。
请依次确认：
底图由系统地图服务提供（iOS 使用 Apple 地图，Android 使用 Google 地图），个别地区可能存在地图服务不可用的情况，此时仅影响底图显示，距离与配速记录不受影响。
卡路里为基于 MET 公式的估算值，取决于运动类型、时长与距离，未纳入个人体重、心率等个体差异。它适合用来横向比较自己的运动量，不能作为医疗、训练或饮食决策的依据。
不需要注册，轻跑没有账号体系。你的位置与运动数据只保存在你自己的手机上，不会上传给我们，App 内也没有广告和统计分析。
详见 隐私政策。
轻跑支持 20 种语言，界面语言跟随系统语言自动切换，App 内没有单独的语言设置。如果显示为英文，说明你的系统语言不在支持列表内，此时会回退到英文。
目前支持跑步、健走、骑行、爬山四种。想增加新的类型，或者有其他功能建议，欢迎发邮件到 zhsoft88@icloud.com 告诉我们。
Pure Pace (轻跑) is developed by jianjun zhao. This page collects solutions to common problems and tells you how to reach us.
Found a problem, have a feature request, or want to report a bug? Email zhsoft88@icloud.com — we usually reply within 【响应时间】.
| Support email | zhsoft88@icloud.com |
|---|---|
| Developer | jianjun zhao |
| Response time | 2 work days |
To help us find the problem faster, please include:
Pure Pace needs the “Always” location permission to keep recording while the screen is locked or the app is in the background.
Go to Settings → Privacy & Security → Location Services → Pure Pace → choose “Always”. With “While Using the App” only, your route stops the moment you leave the app.
Also note that Low Power Mode reduces how often the system reports your location; turn it off for long workouts.
Check these in order:
To feel a buzz before each announcement, turn on “Vibrate before announcements” on the same screen (requires notification permission).
The live lock-screen card requires iOS 16.2 or later and notification permission. Check Settings → Notifications → Pure Pace.
On older systems Pure Pace falls back to a regular notification automatically. Your workout is recorded either way.
Import skips the workouts you already have and adds only what is missing; when it finishes it reports how many were added and how many were skipped. Import never overwrites or modifies the records you already have, so running it twice is safe.
Delete a single record: open the workout in History, tap the delete button in the top-right corner and confirm. That record and its route are removed; your other workouts are unaffected.
Delete everything: Settings → Data Management → “Clear All Workout Records”. This cannot be undone.
Delete for good: uninstall Pure Pace from your device; all local data goes with it.
Deletion cannot be undone. And because the data lives only on your phone, we cannot delete or restore it on your behalf.
Settings → Units → “Distance Unit” switches between metric (km) and imperial (mi). Your history is re-displayed in the new unit.
Check, in order:
The base map comes from the system map service (Apple Maps on iOS, Google Maps on Android). In some regions that service may be unavailable; this only affects the base map — distance and pace are recorded regardless.
Calories are an estimate based on the MET formula, derived from activity type, duration and distance. It does not account for your weight, heart rate or other individual factors. It is useful for comparing your own workouts over time, but it is not a basis for medical, training or dietary decisions.
No account is required — Pure Pace has no account system at all. Your location and workout data stay on your own phone and are never uploaded to us, and the app contains no advertising or analytics.
See the Privacy Policy.
Pure Pace supports 20 languages. The interface follows your system language and there is no separate in-app language setting. If you see English, your system language is not among the supported ones and the app falls back to English.
Pure Pace currently supports running, walking, cycling and hiking. If you would like another type, or have any other suggestion, email us at zhsoft88@icloud.com.